Elitegroup 558 Manuel d'utilisateur télécharger pdf (Page 69)

This chapter describes locating and solving problems that you may encounter while using your computer.

Locating a Problem

Problems with your computer can be caused by something as minor as an unplugged power cord – or as major as a

damaged hard disk. The information in this chapter is designed to help you find and solve minor problems. If you

try all the suggested solutions and you still have a problem, make a list of what steps you have taken to correct the

problem and contact your dealer.

Successful troubleshooting is the result of careful observation, deductive reasoning, and an organized approach to

solving the problem.

The problems that you will encounter can be divided into two basic categories: hardware problems and software

problems. Hardware problems can be further divided into electrical and mechanical problems. You will know you

have a hardware problem if the screen is dark, the computer cannot read the disk drives, or you get an error

message during the Power-On Self Test (POST).

Software errors can occur at several levels. The ROM BIOS and the operating system can give you a large number

of error messages. On top of this, each application software package has its own set of error messages. It is

important to determine whether the software error message you are getting is from the application or the operating

system. Once you know this, you can look in the respective manual for a solution to the problem.

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Elitegroup 558 Manuel d'utilisateur Page 69